Information questions
Frequently Asked Questions
Will I receive the same product that I see in the picture?
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
Where can I view my sales receipt?
check your order confirmation email. This email will contain a link to your invoice, which you can click on to view and download a PDF copy. If you can’t find your order confirmation email, try logging into your account and going to the “Orders” page.
How can I return an item?
- Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ...
- Keep the original packaging. ...
- Take photos of any damage or defects. ...
- Start the return process within a maximum period of 30 days as possible by contacting the sales team on the numbers shown on the site.
Will you restock items indicated as “out of stock?”
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Where can I ship my order?
We ship to all parts of Egypt and all governorates, but the time of arrival of the shipment depends on the distance of the governorate, the preparation of the product and the shipping company
Information about us
CONTACT US FOR ANY QUESTIONS
- 1377 Aghakan Towers, Corniche El Nile , Cairo
- sales@altawheedgroup.com
- product.support@altawheedgroup.com
- (+20)22057310
- (+20) 1103823700
- Opening Hours
- Sunday to Thursday: 9am-6pm
- Friday & Saturday : Off
0-14 Tower off#no. 501-3, Bussines Bay, Dubia
Flat 11, Road 1229, Building No. 924, Muharraq Mall, Bahrain
7783 , Ibn-Katheer , King-Abdelaziz-Dist , Riyadh , Saudi Arabia